Emergency Medical Assistance

Emergency Medical Assistance Service is available 24 hours a day, 365 days a year within the borders of South Africa for the main member and the main member’s immediate family members who are financially dependent on the main member. The service entails dispatching of an appropriate medical emergency service provider in the event of a medical emergency, stabilising of the patient and admittance to the nearest, most appropriate medical facility. Additional medical services outside the scope of dispatching are also included.

Incident Location

Assistance is rendered wherever the medical emergency occurs within the borders of South Africa.


Assistance will only be provided where the Panic Assist helpline was contacted in the first instance. Should the member contact a service provider directly, Panic Assist will not be liable for any costs incurred, or the payment thereof. An exception in terms of reimbursement will be made only if the member was unconscious at the time of the incident.